Privacy Policy

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are required by law to document what personal information we keep for all clients, whether they be a one off appointment or regular clients.

This privacy policy explains what personal information Glow Tanning and Beauty collects, how we use it and how we keep it safe.

Who We Are

Glow Tanning and Beauty is run by Crystal Nails No 1 Ltd, trading from 34E Moulsham Street, Chelmsford, Essex, CM2 0HY. For the purposes of data protection law, Crystal Nails No 1 Ltd is the data controller responsible for your personal information.

What Information Do We Need?

We need your contact details, your: name, phone number, address, postcode and email address. We will also need information about your age and health in order for a treatment to go ahead. We may also ask to take photographs to monitor progress and share on social media, with your separate consent. All clients have a digital client record which records all the information above plus the treatment you are receiving and the date of that treatment. We do not keep paper client records; all client information is held securely on our salon system, powered by Fresha, which is secure and GDPR compliant, with access restricted to staff at Glow Tanning and Beauty.

Our Legal Basis For Using Your Information

We rely on a number of legal bases to use your information: consent, where you have actively agreed to us using your information, for example for marketing communications or before and after photographs; contract, where we need your information to provide the treatment you have booked; and legitimate interests, where processing helps us run the salon safely and efficiently, such as keeping treatment records for insurance and health and safety purposes. Where we rely on consent, you can withdraw it at any time by contacting us using the details below.

Why Do We Need It, How Will We Use It and How Long Will We Retain It?

We need all the details above in order to ensure that it is safe for us to provide the treatments you may ask for and also for insurance purposes. We will store your information for 7 years after the date of your treatment, or for 7 years after you have reached the age of 18 if you are/were under 18 when your treatment took place. You do not have to share your personal data with us, but if you do not we cannot offer you a treatment with Glow Tanning and Beauty.

Will We Share Your Information?

We will not share your information with anyone outside of Glow Tanning and Beauty, other than Fresha, our salon software provider, who processes it securely on our behalf in order to run the salon.

Marketing & Contact

In the future we would also like to send you information about the products and services we offer using the information you have shared with us, but you do not have to agree to this for treatment to go ahead. This information will be stored with your client record.

Your Rights Under Our Privacy Policy

Under UK GDPR you have a number of rights over your personal data. You can ask us what information we hold about you and request a copy of it. You can ask us to correct any information that is inaccurate or incomplete, or to delete your information where we no longer have a reason to keep it. You can ask us to restrict how we use your information in certain circumstances, or to provide it to you in a portable format. You can also object to us using your information for marketing purposes or on the basis of legitimate interests. To exercise any of these rights, please contact us using the details below.

Who Can I Complain To If I Feel You Are Not Handling My Data Correctly?

Please contact us if you have any questions about this privacy policy or the information we hold on you, you can do this by email or post (Glow Tanning and Beauty, 34E Moulsham Street, Chelmsford, CM2 0HY).

If you believe we are not handling your data correctly you have a right to make a complaint, this should be sent to us using the above contact details. If you are unhappy with our response you should then contact the ICO (independent commissioner’s office) by contacting them or using the following webpage https://ico.org.uk/concerns/.

Changes to This Privacy Policy

We may update this privacy policy from time to time, and the latest version will always be available on this page. For details of how we handle bookings, cancellations and sunbed use, please read our terms and conditions.